Beside consulting and project management, we offer EDI operation and support on all levels:
- Day-to-day EDI monitoring, problem solving and escalation, in your company and at your partners'
- Recording, prioritisation and solving of incidents
- Initiation and monitoring of Change Management processes
- Optimisation of the processes and tools used in the EDI environment
- Installation, support and testing of EDI connections existing between you and your partners
- Consulting and support for your partners
- Statistics and reporting, from the definition of requirements through to EDI implementation in the live environment
- IT Service Management according to ITIL recommendations
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